File does not upload or does not appear in the gallery

In 30 seconds: compare the file extension and size with the limits: images .png and .jpg up to 5 MB, video .mp4 up to 500 MB, audio .mp3 up to 150 MB, zip up to 150 MB.

Cause 1. Unsupported format

• Check: the file shows «unsupported format». It is a .mov, .avi, .mkv, .webp, .gif, .pdf or a presentation.
• Action: convert the video to .mp4 and the image to .png or .jpg, then upload again. Parameters are in File requirements.

Cause 2. The file exceeds the size limit

• Check: the file shows «file too large». Images from a camera or a design file often exceed 5 MB, 4K videos exceed 500 MB.
• Action: resize the image to the screenA device running the Advision player that shows content; the cabinet calls it a media device. resolution (usually 1920×1080) or compress the video and retry the upload.

Cause 3. Storage is full

• Check: on the dashboard the «Used space» indicator next to «Storage limit» shows less free space than the file size.
• Action: delete unused files or switch to a plan with more storage, see Storage is full.

Cause 4. The upload was interrupted

• Check: the progress bar stopped or «File upload failed.» appeared. The tab was closed during the upload, the computer went to sleep or the internet dropped.
• Action: keep the tab open until the upload finishes and try again. Upload large videos one at a time, see Upload files.

Cause 5. The file went into another folder

• Check: the upload finished without errors, but the file is not in the «Home» tab. A file lands in the folder that was open at the moment of upload.
• Action: open the «Recent» tab: it lists all new files regardless of folder. Move the file to the right folder, see Create a folder and move files.

If nothing helped

Write to the support chat with the file name and the time you noticed the problem.