Screen is online but shows old content

In 30 seconds: open the screenA device running the Advision player that shows content; the cabinet calls it a media device. page and look at the sync icon next to the name. If it is crossed out («Not synced»), the screenA device running the Advision player that shows content; the cabinet calls it a media device. has not received your changes yet: wait a few minutes.

Cause 1. The screen has not synced yet

• Check: on the dashboard the screenA device running the Advision player that shows content; the cabinet calls it a media device. «Date sync» is earlier than the moment you saved the changes. Large videos on a slow connection take tens of minutes to download.
• Action: wait and refresh the page. If «Not synced» stays for more than an hour, see Screen stays «Not synced» for a long time.

Cause 2. Changes on the «Content» tab were not saved

• Check: open the screenA device running the Advision player that shows content; the cabinet calls it a media device. «Content» tab. The new playlistA set of files with a playback schedule that is assigned to screens or networks. or file is not there because «Save» at the bottom of the page was not clicked after adding it.
• Action: add the playlistA set of files with a playback schedule that is assigned to screens or networks. again and click «Save», see Add a playlist to a screen.

Cause 3. The playlist «Influence» mode is Passive

• Check: in the playlistA set of files with a playback schedule that is assigned to screens or networks. blockPlaylist type that occupies a continuous time block in which files play in sections. on the «Content» tab the «InfluencePlaylist field: Active goes on air, Passive is only stored.» field shows Passive. In this mode saved changes go on air only from the start of the next day.
• Action: if you need the changes now, open the playlistA set of files with a playback schedule that is assigned to screens or networks., switch «InfluencePlaylist field: Active goes on air, Passive is only stored.» to Active and save, see Playlist settings.

Cause 4. The new file is in the gallery but not in the playlist

• Check: the new video is in «Media», but the playlistA set of files with a playback schedule that is assigned to screens or networks. on the screenA device running the Advision player that shows content; the cabinet calls it a media device. still has the old version of the file. A playlistA set of files with a playback schedule that is assigned to screens or networks. does not pick up files by itself.
• Action: replace the file inside the playlistA set of files with a playback schedule that is assigned to screens or networks., see Replace a video that is already playing. The update then reaches every screenA device running the Advision player that shows content; the cabinet calls it a media device. with that playlistA set of files with a playback schedule that is assigned to screens or networks..

Cause 5. The old playlist is also assigned to the screen

• Check: open the screenA device running the Advision player that shows content; the cabinet calls it a media device. «Schedule» tab and find the current time. The playlistA set of files with a playback schedule that is assigned to screens or networks. column shows the old playlistA set of files with a playback schedule that is assigned to screens or networks. name: it is still active and shares airtime with the new one.
• Action: remove the old playlistA set of files with a playback schedule that is assigned to screens or networks. from the screenA device running the Advision player that shows content; the cabinet calls it a media device. or end its period, see Remove a playlist from a screen.

Cause 6. Midnight has just passed

• Check: it is 00:00–00:15. The schedule for the new day is being built at this time, and the screenA device running the Advision player that shows content; the cabinet calls it a media device. may briefly show yesterday’s set.
• Action: wait until 00:15 and check again. If the old content is still there, go back to causes 1–5.

If nothing helped

Write to the support chat with the screenA device running the Advision player that shows content; the cabinet calls it a media device. name and the time you noticed the problem.