Screen statuses in the list: online, offline, sync
What the green and red dots, the sync icon and the dates in a screen row mean, and when you need to act.
Contents: 2
The screenA device running the Advision player that shows content; the cabinet calls it a media device. status is shown in two places: in the list row on «Dashboard» and «Media devices», and in the header of the device page. The example below is the demo screenA device running the Advision player that shows content; the cabinet calls it a media device. «Coffee Podil · Menu».
No. | Field | What it means | Default |
|---|---|---|---|
1 | Green dot «Online» | The player is connected to the server and receives commands and new content | After the first connection |
2 | Red dot «Offline» | No connection. The screenA device running the Advision player that shows content; the cabinet calls it a media device. keeps playing from its cache but gets nothing new until the connection returns | |
3 | Sync icon | Without a strikethrough «Synchronized»: the screenA device running the Advision player that shows content; the cabinet calls it a media device. matches the cabinet. Struck through «Not synchronized»: changes are saved but the screenA device running the Advision player that shows content; the cabinet calls it a media device. has not downloaded them yet | Synchronized |
4 | Date sync | When the screenA device running the Advision player that shows content; the cabinet calls it a media device. last downloaded all content and schedules. If it is earlier than your change, the change has not arrived yet | |
5 | Date updated | When playlistA set of files with a playback schedule that is assigned to screens or networks. changes on this screenA device running the Advision player that shows content; the cabinet calls it a media device. were last saved | |
6 | NetworkA colour-coded group of screens that receives a playlist together. tags | Networks the screenA device running the Advision player that shows content; the cabinet calls it a media device. belongs to; the colour is set when the networkA colour-coded group of screens that receives a playlist together. is created | Account networkA colour-coded group of screens that receives a playlist together. |
Device page header
No. | Field | What it means | Default |
|---|---|---|---|
1 | Name and status dot | Same as in the list: green «Online», red «Offline» | |
2 | Sync icon | Struck through until the screenA device running the Advision player that shows content; the cabinet calls it a media device. downloads the latest changes; clears afterwards | Synchronized |
3 | Action buttons | «Screenshot», «Restart app», «Reboot OS», «Stop broadcasting» or «Start broadcasting» | |
4 | Tabs | «Content», «Schedule», «Windows», «Audience data», «Log», «Settings» | «Content» |
When a status needs action
Status | What to do |
|---|---|
Red dot for more than 10 minutes | Check the power and networkA colour-coded group of screens that receives a playlist together. of the device, see Screen offline |
«Not synchronized» for over an hour with a green dot | |
Green dot but the screenA device running the Advision player that shows content; the cabinet calls it a media device. shows an old video | Compare «Date sync» with the time of your change, see stale content |
Green dot, the screenA device running the Advision player that shows content; the cabinet calls it a media device. is blank | Broadcasting may have been stopped with «Stop broadcasting»; click «Start broadcasting» |
Sorting by «Gone offline» shows the screenA device running the Advision player that shows content; the cabinet calls it a media device. at the top | The screenA device running the Advision player that shows content; the cabinet calls it a media device. lost connection recently: check it first |
Related articles
- ConceptWhat a screen is and what its statuses meanA screen (media device) is a display running Advision Player. In the list it has two independent statuses: connection and sync.
- ConceptHow a screen receives content: synchronizationAfter «Save» the platform builds the schedule and sends files to the player; it downloads them into its storage and confirms the sync time.
- TroubleshootingScreen is offlineA red dot next to the screen name. What to check on site and in the cabinet to bring the screen back online.
- TroubleshootingScreen stays «Not synced» for a long timeThe crossed-out icon next to the screen name does not go away for hours. Most often it is slow internet on site or large files.