Take a screenshot of the screen, restart the app or the OS
Buttons in the device page header: «Screenshot» shows what is on the screen now, «Restart app» and «Reboot OS» fix a frozen player without a site visit.
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Open the device page by clicking the name in the list.
The header on the right has «Screenshot», «Restart app», «Reboot OS» and the broadcasting stop button.
Click «Screenshot».
In a few seconds a popup opens with a live capture of what is on the screenA device running the Advision player that shows content; the cabinet calls it a media device..
Click «Open» to see the capture full size, or «Close».
If the player froze, click «Restart app» and confirm.
The app restarts in 10–30 seconds and re-checks content with the server; the screenA device running the Advision player that shows content; the cabinet calls it a media device. goes black for a moment.
If that did not help, click «Reboot OS» and confirm.
The device reboots fully, 1–3 minutes; the dot turns red and then green again.
If it did not work
Symptom | What to do |
|---|---|
No capture appears | The screenA device running the Advision player that shows content; the cabinet calls it a media device. is offline or the player does not respond, see Screen offline |
The capture shows a black background or the player logo | See black screen |
Still the old video after a restart | See stale content |
The dot did not turn green after rebooting the OS | The device did not come up by itself: check power and «Autostart app» in «Settings» |
Related articles
- ReferenceScreen statuses in the list: online, offline, syncWhat the green and red dots, the sync icon and the dates in a screen row mean, and when you need to act.
- How-to · 2 minApply an action to several screens at onceSelect screens with checkboxes and apply a playlist, reload the player, stop or start broadcasting on all of them with one click.
- TroubleshootingScreen is online but shows old contentThe dot is green, but yesterday’s video is still on the screen. Check sync, saved changes and the «Influence» mode.
- TroubleshootingScreen is black or shows the player splash screenNothing on the screen, or only the player logo with a code. Check the schedule, broadcasting, working hours and device pairing.