Skip to contentTroubleshooting
- TroubleshootingCannot log in to the cabinetThe cabinet rejects the password, says «User not found» or asks for a code. Check the address, sign-in method, password and two-factor code.
- TroubleshootingContent plays at the wrong timeThe video comes up an hour early or late, or outside opening hours. Check the screen timezone, broadcasting hours and the «Influence» mode.
- TroubleshootingFile does not upload or does not appear in the galleryThe upload hangs, shows «Failed», or the file is not visible in «Media». Check the format, size, storage space and folder.
- TroubleshootingNo soundThe video plays but there is no sound. Check the audio track in the file, the window sound in the cabinet, the device and TV volume and the amplifier connection.
- TroubleshootingPlaylist is assigned but does not playThe playlist is on the screen, but its videos never appear. Check the period, week days, hours, the «Influence» mode and saving.
- TroubleshootingScreen is black or shows the player splash screenNothing on the screen, or only the player logo with a code. Check the schedule, broadcasting, working hours and device pairing.
- TroubleshootingScreen is offlineA red dot next to the screen name. What to check on site and in the cabinet to bring the screen back online.
- TroubleshootingScreen is online but shows old contentThe dot is green, but yesterday’s video is still on the screen. Check sync, saved changes and the «Influence» mode.
- TroubleshootingScreen stays «Not synced» for a long timeThe crossed-out icon next to the screen name does not go away for hours. Most often it is slow internet on site or large files.
- TroubleshootingStorage is fullThe «Used space» indicator on the dashboard is full and new files do not upload. Free up space or extend the plan.
