Content plays at the wrong time

In 30 seconds: open the screenA device running the Advision player that shows content; the cabinet calls it a media device. «Settings» tab and look at «Timezone». For Kyiv it should be Europe/Kyiv (or Europe/Kiev). All broadcasting hours are calculated in this timezone.

Cause 1. The screen timezone does not match the local one

• Check: content in all playlists of this screenA device running the Advision player that shows content; the cabinet calls it a media device. is shifted by the same number of hours. «Timezone» shows UTC or another country: this happens after copying a screenA device running the Advision player that shows content; the cabinet calls it a media device. or creating one with default values.
• Action: select the timezone of the screenA device running the Advision player that shows content; the cabinet calls it a media device. location and click «Save», see Set working hours, timezone and screen rotation.

Cause 2. The playlist has the wrong «Broadcasting Hours»

• Check: only one playlistA set of files with a playback schedule that is assigned to screens or networks. is shifted. In its settings «Broadcasting Hours» differ from what you expect, «from» and «to» are swapped, or a second period was added.
• Action: fix the hours and save, see Set up the playback schedule. Verify the result in the screenA device running the Advision player that shows content; the cabinet calls it a media device. «Schedule» tab.

Cause 3. Changes with «Influence» Passive have not taken effect yet

• Check: you changed the hours today, and the screenA device running the Advision player that shows content; the cabinet calls it a media device. still plays by the old ones. The playlistA set of files with a playback schedule that is assigned to screens or networks. «InfluencePlaylist field: Active goes on air, Passive is only stored.» is Passive: such changes go on air from the start of the next day.
• Action: wait until the next day, or switch «InfluencePlaylist field: Active goes on air, Passive is only stored.» to Active so the changes apply right away, see Playlist settings.

Cause 4. The screen working hours cut the schedule

• Check: the playlistA set of files with a playback schedule that is assigned to screens or networks. is set from 07:00, but it appears on the screenA device running the Advision player that shows content; the cabinet calls it a media device. only from 09:00. In the screenA device running the Advision player that shows content; the cabinet calls it a media device. «Settings», «Working hours from» is 09:00:00.
• Action: widen the working hours or clear both fields so the screenA device running the Advision player that shows content; the cabinet calls it a media device. runs around the clock.

Cause 5. You are checking in the first minutes after midnight

• Check: it is 00:00–00:15 and the screenA device running the Advision player that shows content; the cabinet calls it a media device. still shows yesterday’s set. The schedule for the new day is being built in these minutes.
• Action: wait until 00:15. If the shift remains, check causes 1–4.

If nothing helped

Write to the support chat with the screenA device running the Advision player that shows content; the cabinet calls it a media device. name and the time you noticed the problem.