No sound

In 30 seconds: open the file in «Media» and play the preview on your computer. If there is no sound here either, the problem is the file, not the screenA device running the Advision player that shows content; the cabinet calls it a media device..

Cause 1. The video file has no audio track

• Check: the video is silent in the «Media» preview and on your computer. Designers often export ad videos without audio.
• Action: ask for a version of the file with an audio track and replace the video in the playlistA set of files with a playback schedule that is assigned to screens or networks., see Replace a video that is already playing. File requirements are in File requirements.

Cause 2. Sound is muted in the screen window

• Check: on the screenA device running the Advision player that shows content; the cabinet calls it a media device. page, in the «Windows» tab, sound is off for the windowA zone of the screen (A to G) with its own size, position and playlists. where the video plays («Muted»). When the screenA device running the Advision player that shows content; the cabinet calls it a media device. is split into zones, sound can be on in only one windowA zone of the screen (A to G) with its own size, position and playlists..
• Action: click «Unmute» for the needed windowA zone of the screen (A to G) with its own size, position and playlists. and save, see Windows: resolution, fullscreen, mirror, offset, sound.

Cause 3. Volume on the device or TV is at zero

• Check: sound is on in the cabinet, the file has audio, but the TV is silent. The TV volume is at zero, mute is on from the remote, or audio goes to another output.
• Action: raise the volume on the TV and on the media deviceA screen in the cabinet: a player paired with a 6-digit code, with status, schedule and settings. itself, make sure audio goes over HDMI. Some devices reset the volume after a reboot.

Cause 4. Audio playlist with no amplifier connected

• Check: the screenA device running the Advision player that shows content; the cabinet calls it a media device. is used for background music or audio ads, the playlistA set of files with a playback schedule that is assigned to screens or networks. contains .mp3 files, and the speakers are silent.
• Action: check the cable from the media deviceA screen in the cabinet: a player paired with a 6-digit code, with status, schedule and settings. to the amplifier and the selected input on the amplifier, see Connect the player to an amplifier for audio.

Cause 5. A different file without sound is playing right now

• Check: in the screenA device running the Advision player that shows content; the cabinet calls it a media device. «Schedule» tab the current time shows an image or the all-day filler, not a video with sound.
• Action: wait for the video to come up by schedule, or check why the playlistA set of files with a playback schedule that is assigned to screens or networks. does not play, see Playlist is assigned but does not play.

If nothing helped

Write to the support chat with the screenA device running the Advision player that shows content; the cabinet calls it a media device. name and the time you noticed the problem.