Storage is full

In 30 seconds: look at the round «Used space» indicator and «Storage limit» on the dashboard next to the plan name. The coloured ring segments show how much is taken by video, images and audio.

Cause 1. Files that no longer play have piled up

• Check: «Media» holds videos from past promos and old menu versions. Such files are not in any playlistA set of files with a playback schedule that is assigned to screens or networks. but take up space.
• Action: move old files to an «Archive» folder to separate them from current ones, and delete what you will definitely not need, see Create a folder and move files and Select, rename, favourite or delete files. Before deleting, make sure the file is not in any active playlistA set of files with a playback schedule that is assigned to screens or networks..

Cause 2. Files are larger than the screens need

• Check: in «Media» videos are 300–500 MB at 4K resolution while the screens are 1920×1080. Images of 4–5 MB straight from design files.
• Action: re-export the videos for the screenA device running the Advision player that shows content; the cabinet calls it a media device. (1920×1080, H.264, about 5 Mbit/s) and replace the files in the playlists, see File requirements. You will get several times more space.

Cause 3. The same file was uploaded several times

• Check: «Media» contains several copies of the same video with different names, because it was uploaded from different folders or re-uploaded after an error.
• Action: keep the one copy that is used in playlists and delete the others.

Cause 4. The plan does not match the amount of content

• Check: after the cleanup there is still less free space than monthly updates need. The «Storage limit» of your plan is too small for the number of screens and videos.
• Action: write to the support chat with the cabinet name and the storage you need: you will be offered a plan with more storage.

If nothing helped

Write to the support chat with the cabinet name and the time you noticed the problem.