Playlist is assigned but does not play

In 30 seconds: open the screenA device running the Advision player that shows content; the cabinet calls it a media device. «Schedule» tab and find the current time. If the playlistA set of files with a playback schedule that is assigned to screens or networks. name is not in the table, one of the settings below keeps it off air.

Cause 1. The broadcast period has ended or has not started yet

• Check: in the playlistA set of files with a playback schedule that is assigned to screens or networks. blockPlaylist type that occupies a continuous time block in which files play in sections. on the «Content» tab the «Broadcast Period» dates are red, or the start date is in the future. Such a playlistA set of files with a playback schedule that is assigned to screens or networks. appears in the list under the «Expired» filter.
• Action: extend the «End date» or tick «No end date», see Extend an expiring playlist.

Cause 2. Today is not selected in «Week Days»

• Check: in the playlistA set of files with a playback schedule that is assigned to screens or networks. settings, among the «Week Days» buttons today is not highlighted, or no day is selected at all.
• Action: turn the needed days on and save, see Set up the playback schedule.

Cause 3. The current time is outside the playlist «Broadcasting Hours»

• Check: the playlistA set of files with a playback schedule that is assigned to screens or networks. «Broadcasting Hours», for example 08:00:00–22:00:00, do not cover the current time. Also check that «from» and «to» are not swapped.
• Action: widen the hours or add a second period in the same playlistA set of files with a playback schedule that is assigned to screens or networks..

Cause 4. Changes were not saved, or «Influence» is Passive

• Check: «Save» on the «Content» tab was not clicked after adding the playlistA set of files with a playback schedule that is assigned to screens or networks., or the «InfluencePlaylist field: Active goes on air, Passive is only stored.» field shows Passive: then changes go on air only from the next day.
• Action: save the screenA device running the Advision player that shows content; the cabinet calls it a media device. page; to start right away switch «InfluencePlaylist field: Active goes on air, Passive is only stored.» to Active in the playlistA set of files with a playback schedule that is assigned to screens or networks. settings, see Playlist settings.

Cause 5. The playlist plays rarely and you have not caught it

• Check: the playlistA set of files with a playback schedule that is assigned to screens or networks. type is «PeriodicPlaylist type that interrupts the background at a fixed interval, for example every 15 minutes.»: the video appears once per interval, and between runs the screenA device running the Advision player that shows content; the cabinet calls it a media device. shows other playlists. It is in the screenA device running the Advision player that shows content; the cabinet calls it a media device. «Schedule», but with gaps.
• Action: click «Jump» to the nearest run time in the «Schedule» and wait for it on the screenA device running the Advision player that shows content; the cabinet calls it a media device.. To play it more often, reduce the periodicity, see Five playlist types.

Cause 6. The screen has not received the playlist yet

• Check: the sync icon next to the screenA device running the Advision player that shows content; the cabinet calls it a media device. name is crossed out («Not synced») or the dot is red («Offline»).
• Action: wait for the sync or bring the screenA device running the Advision player that shows content; the cabinet calls it a media device. back online, see Screen is offline.

If nothing helped

Write to the support chat with the screenA device running the Advision player that shows content; the cabinet calls it a media device. name and the time you noticed the problem.