Screen is black or shows the player splash screen

In 30 seconds: click «Screenshot» on the screenA device running the Advision player that shows content; the cabinet calls it a media device. card. If the capture is black, read on; if the capture shows content, the problem is the TV or the cable, not the player.

Cause 1. Nothing is scheduled for this time

• Check: open the screenA device running the Advision player that shows content; the cabinet calls it a media device. «Schedule» tab and find the current time. The row shows OFF: no playlistA set of files with a playback schedule that is assigned to screens or networks. plays right now, and «All-Day Content» is «Not set».
• Action: set an all-day filler so the screenA device running the Advision player that shows content; the cabinet calls it a media device. is never empty, see Set an all-day filler, or widen the playlistA set of files with a playback schedule that is assigned to screens or networks. «Broadcasting Hours», see Set up the playback schedule.

Cause 2. Broadcasting on the screen is stopped

• Check: the screenA device running the Advision player that shows content; the cabinet calls it a media device. page shows «Broadcasting is stoped». Someone clicked «Stop broadcasting» on the screenA device running the Advision player that shows content; the cabinet calls it a media device. card or in bulk actions.
• Action: click «Start broadcasting» and confirm. Content returns within a minute.

Cause 3. The screen is outside its working hours

• Check: in the «Settings» tab «Working hours from» and «Working hours to» are filled in and the current time is outside them. Outside working hours the screenA device running the Advision player that shows content; the cabinet calls it a media device. shows no content.
• Action: fix the hours or clear both fields so the screenA device running the Advision player that shows content; the cabinet calls it a media device. runs around the clock, see Set working hours.

Cause 4. The screen shows the player splash with a code

• Check: the TV shows the player logo and a 6-digit code or QR. The device is not paired with the cabinet: the screenA device running the Advision player that shows content; the cabinet calls it a media device. was deleted from the cabinet, the player was reinstalled or the device was replaced.
• Action: add the screenA device running the Advision player that shows content; the cabinet calls it a media device. by the code from the player, see Add a screen by the code from the player. If the old screenA device running the Advision player that shows content; the cabinet calls it a media device. record is still in the cabinet, paste its identifier into the player instead of creating a new one.

Cause 5. Files have not downloaded to the device yet

• Check: the sync icon next to the screenA device running the Advision player that shows content; the cabinet calls it a media device. name is crossed out, status «Not synced». The screenA device running the Advision player that shows content; the cabinet calls it a media device. was just connected or many large videos were added.
• Action: wait for the download to finish, see Screen stays «Not synced» for a long time.

Cause 6. The TV is on the wrong input or switched off

• Check: «Screenshot» from the card shows content, but the TV is black. The TV is switched to another HDMI input, turned off, or the cable is unplugged.
• Action: turn the TV on, select the input the media deviceA screen in the cabinet: a player paired with a 6-digit code, with status, schedule and settings. is connected to and check the cable.

If nothing helped

Write to the support chat with the screenA device running the Advision player that shows content; the cabinet calls it a media device. name and the time you noticed the problem.