Check that the screen shows content
Four checks without walking to the screen. Status and sync time, a screenshot, the daily schedule and the playback report.
Contents: 5
Open the «Dashboard» and find the screenA device running the Advision player that shows content; the cabinet calls it a media device. in the list.
A green «Online» dot, and the sync time is later than the moment you saved the playlistA set of files with a playback schedule that is assigned to screens or networks..
Click «Screenshot» in the screenA device running the Advision player that shows content; the cabinet calls it a media device. row.
A windowA zone of the screen (A to G) with its own size, position and playlists. opens with a capture of what is on the screenA device running the Advision player that shows content; the cabinet calls it a media device. now. «Open» shows it at full size.
Click the screenA device running the Advision player that shows content; the cabinet calls it a media device. name and open the «Schedule» tab.
The «Daily Playback Schedule» shows which file plays at which second.
Open «Report», «By Hours», select the screenA device running the Advision player that shows content; the cabinet calls it a media device. and a period, click «Show».
«Total shows» and the list of files with their play counts.
If it did not work
Symptom | What to do | |
|---|---|---|
A red dot next to the screenA device running the Advision player that shows content; the cabinet calls it a media device. name | ||
The sync icon is struck through | status «Not synchronized» | |
The screenshot shows old content | ||
The screenshot is black or shows the player splash | ||
The playlistA set of files with a playback schedule that is assigned to screens or networks. is missing in the daily schedule | See Playlist is assigned but does not play and Content plays at the wrong time |
How a screenA device running the Advision player that shows content; the cabinet calls it a media device. receives content is explained in How a screen receives content. A full playback report is built in Build a playback report.
Related articles
- ConceptHow a screen receives content: synchronizationAfter «Save» the platform builds the schedule and sends files to the player; it downloads them into its storage and confirms the sync time.
- How-to · 3 minRead the daily schedule and see why this video is playing nowThe «Schedule» tab shows a per-second table of the day and an hourly playback chart; it tells which playlist is on at any minute and why.
- How-to · 2 minTake a screenshot of the screen, restart the app or the OSButtons in the device page header: «Screenshot» shows what is on the screen now, «Restart app» and «Reboot OS» fix a frozen player without a site visit.
- How-to · 3 minBuild a playback reportPeriod up to 30 days, screens, playlists and files in the filters, the Run report button and the total number of shows in a minute.