Build a playback report
Period up to 30 days, screens, playlists and files in the filters, the Run report button and the total number of shows in a minute.
Contents: 6
Open «Report» and choose «By Hours».
The report page opens with filters at the top and an empty data area.
Click «Date range» and pick «Start date» and «End date».
Selected days are highlighted in blue; after «Apply» the period appears in the field.
In «Device name», select one or more screens.
Selected screens appear in the field as separate chips.
Narrow the report with «PlaylistA set of files with a playback schedule that is assigned to screens or networks. name» and «File name» if needed.
Click «Run report».
«Total shows count» appears on the left, the chart and the hourly table on the right.
If it did not work
Symptom | What to do |
|---|---|
«No data available», the report is empty | Check the period: it must contain at least one day with shows. If the screenA device running the Advision player that shows content; the cabinet calls it a media device. was offline, see Screen offline |
The screenA device running the Advision player that shows content; the cabinet calls it a media device. is missing from «Device name» | Your role does not see all screens: ask the account ownerRole with full access to the cabinet, including members and tokens. for access, see Roles and permissions |
The playlistA set of files with a playback schedule that is assigned to screens or networks. is there but shows are zero | The playlistA set of files with a playback schedule that is assigned to screens or networks. did not go on air: check its schedule and screens, see Playlist not playing |
Only one screenA device running the Advision player that shows content; the cabinet calls it a media device. has no shows | «Don't store stats» is on in the screenA device running the Advision player that shows content; the cabinet calls it a media device. settings: turn it off, shows are collected from that moment, see Screen settings |
The calendar does not let you pick the period | More than 30 days cannot be selected: shorten the period |
What each blockPlaylist type that occupies a continuous time block in which files play in sections. of the report means is explained in How to read a report. To download the report, click «Export report» and choose «File» (a single Excel file) or «Archive» (a zip with a file per screenA device running the Advision player that shows content; the cabinet calls it a media device.); the cabinet warns that a report for several screens takes some time to build.
Related articles
- ReferenceHow to read a report: total, screens, files, chart and hourly tableWhat each block of the «By Hours» report means and how to find the hour when content did not play.
- How-to · 2 minShare a report by link without signing inA link to the report for the selected screens and files for an advertiser or a client. The recipient sees only this report and does not sign in to the cabinet.
- How-to · 2 minFind a show in the list: date and time, screen, playlist, fileThe «List» report shows every show as a separate row with the exact time. Use it to check that a video played at a specific hour on a specific screen.
- How-to · 3 minCheck that the screen shows contentFour checks without walking to the screen. Status and sync time, a screenshot, the daily schedule and the playback report.