LG webOS: install the player
On professional LG displays the player is installed as a webOS Signage app and runs without a set-top box. The package and model instructions come from Advision support.
Contents: 7
- 1. Send the display model to Advision support and get the webOS player package.
- 2. Connect the display to the network and turn it on with the remote.
- 3. Install the app through the display service menu following the instructions from support.
- 4. Wait for the player to start: a 6-digit binding code appears on the screen.
- 5. In the cabinet click «Create», enter the code, the screen name and the timezone.
- Video requirements
- If it did not work
Send the display model to Advision support and get the webOS player package.
Connect the display to the networkA colour-coded group of screens that receives a playlist together. and turn it on with the remote.
Install the app through the display service menu following the instructions from support.
The Advision app appears among the display apps and starts.
Wait for the player to start: a 6-digit binding code appears on the screenA device running the Advision player that shows content; the cabinet calls it a media device..
In the cabinet click «Create», enter the code, the screenA device running the Advision player that shows content; the cabinet calls it a media device. name and the timezone.
The screenA device running the Advision player that shows content; the cabinet calls it a media device. appears in the dashboard list with the online status.
Video requirements
Parameter | Value |
|---|---|
Resolution | 1920×1080 |
Codec | H.264 High@4.1 |
Frame rate | 25 fps |
Bitrate | about 5 Mbit/s |
Audio | no audio track |
General file requirements for all platforms are collected in File requirements.
If it did not work
Symptom | What to do |
|---|---|
The app does not install | Compare the display model and webOS version with what you sent to support: the package depends on the model |
The player started but the screenA device running the Advision player that shows content; the cabinet calls it a media device. is black | Check the internet on the display. See Black screen |
The video stutters or does not play | Re-encode the file according to the table above and upload it again |
The screenA device running the Advision player that shows content; the cabinet calls it a media device. is added but offline | See Screen offline |
Related articles
- How-to · 3 minConnect your first screen with a 6-digit code or QRThe player shows a code on the screen, you enter it in the cabinet with a name and a timezone. A minute later the screen is in the list with the «Online» status.
- How-to · 3 minAdd a screen with the code from the playerEnter the 6-digit code from the player screen in the «Create» dialog, give the screen a name and a timezone; a minute later it appears in the list online.
- ReferenceFile requirements: formats, sizes, limitsWhich formats the cabinet accepts, the size limit for each type, recommended video and image settings and what breaks playback on screen.
- TroubleshootingScreen is offlineA red dot next to the screen name. What to check on site and in the cabinet to bring the screen back online.